I arrived in JFK about 30 minutes after my flight to Reykjavik left the gate. Now I know that this is not the first time I’ve been a bit late for a flight, but this time, my tardiness had nothing to do with me and everything to do with Delta Airlines.
The staff at Delta in Toronto are rude, incompetent and poorly trained — all except for that one guy (who seemed to be a baggage handler or something) who actually knew all about our flight — little things like how late it might be, when if might actually leave the ground and what terminal it might land in. (Not even the flight attendant when we got on board finally knew this, until we told him.
Oh, and thanks to the pilots who circled around for ever going up and down and never bothered to inform the passengers that they didn’t really mean it when they told us we’d be landing on schedule, even though that would have been impossible without the aid of warp speed. Not to worry. All of us loved the five peanuts offered compliments of Delta — those really hit the spot.
And I’d like to extend a special thank you to the ticket agent in YYZ (remember — you sent us to use the broken kiosk and then ignored us while you checked in the suckers who actually thought it might be worth paying for first class (they were late too) for ‘accidentally’ booking me to Paris instead of Reykjavik. It’s okay — the names of these cities sound so similar that I’m sure they are often confused. Hoping my bags didn’t go to the City of Love but will find that out tomorrow.
Who needs clothes and silly stuff like that anyway?
Another thing: When you have two flights trying to leave at the same time, and both are late, it’s best not to confuse the gates. Why not call the Cincinnati Gate just that, and the New York Gate, New York, instead of having everyone going to Cincinnati line up at the New York Gate and visa versa and then reprimand them for not being in the right place? I know it’s a small thing and those digital screens are complicated and difficult to change, but this might be something to pop into the employee suggestion box if you have time between taking personal calls on your cell phones and dealing with all those bothersome paying passengers.
And one more thing: It’s not a good idea to tell passengers that they “might make their connection if they run fast, and forget to mention to them that the connecting flight is six terminals away on a train outside the airport and across a busy street. LOL. That was really funny…
Finally, telling us poor passengers the plane is late due to weather is cool. WE GET THAT. Telling us the plane is late because it had to return to the gate because of broken seats is slightly unnerving — kind of makes us wonder about the other little parts that might be busted.
Thanks to the guy at Doubletree Hotel in JFK for the warm cookie, great price and smile. To the women in the Harley shirt at hotel reservations in JFK Terminal 7 — you should get a new job — maybe as a prison guard or something. Thank God I decided to get my own hotel — saved a ton of money and didn’t end up in the only one under renovation and apparently, according to you, under $300 US within 25 kilometers of JFK.
I am a bit tired. Hope there are no typos in this and it flows smoothly, but if not — blame Delta.
Silver Lining: Tomorrow, before I fly away, I’ll check out Manhattan.